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Agile CX Innovation

Agile CX Innovation

40%
improvement in customer query resolution time
Overview
This case outlines how a high-growth retail tech firm accelerated GenAI-driven customer experience innovation using Parkar’s Pay-As-You-Go model—delivering agility, faster time-to-value, and scalable execution with zero long-term commitment.
Challenge
The company needed to validate GenAI use cases for customer experience without committing to long-term overhead.
Key Results
  • 40% improvement in customer query resolution time
  • No upfront CapEx or vendor lock-in
  • Scalable path to long-term AI integration
Our platform's strength lies in its adaptability, enabling us to meet our users' evolving needs and transform their experiences.
Solution
Parkar deployed sprint-based GenAI teams and:
Delivered AI-powered MVP in weeks
Enabled customer query summarization and automated insights
Operated fully on a pay-as-you-go model

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